WelcomeToMex
We specialize and provide protection to US & Canadian Residents driving their vehicles into Mexico.
Backed by solid multi-national insurance companies such as:
About WelcomeToMex
Your U.S. auto insurance won’t cover you after crossing the border of Mexico. You’ll need a special Mexican auto insurance policy to legally drive in Mexico, which can be acquired through an insurance agent.
WelcomeToMex is aimed at Canadian and American vehicles that will travel to Mexico either for 1 day or up to 365 days.
What happens if you don’t have insurance in Mexico?
You can be arrested, have your vehicle impounded and be heavily penalized if you do not have proof of at least Mexican liability coverage. If you are able to get your car back to the U.S., you may then make a claim with your U.S. insurance company for any damage done to your car.
Cover
cOVERED includes
- Legal Assistance
- Medical Expense Reimbursement
- Roadside Assistance
- Cash in Case of Emergency
We provide quality and reliable coverage.
Make sure you protect yourself before driving to Mexico.
Claims
Roadside assistance
Our roadside program is managed by IKE Asistencia, one of the leading companies in the industry. We will always respond to your call in Spanish.
Road service provides cost reimbursement for towing your vehicle when it becomes disabled, delivery of gas or oil, assistance with changing a tire, a jumpstart and/or locksmith services.
Telephone: 1.844.386.3118 / 713.401.9563
Report an accident
You can report your accident by phone or our website, any option is valid.
Below, you will find the telephone numbers to dial according to the prefix of your policy (our Claims team will attend you at the moment, 24/7) and also the link to access the form that you must fill out, if you prefer to report online (someone from our team will contact you later to confirm receipt of your information).
If your policy starts with the prefix NHS, NHC, NHM, NHW, AMG, EUA, PSU, MXG, PAC, PAP, TME:
From USA: 1.844.386.3118
From Mexico: 001.713.401.9563
If your policy starts with the prefix MAP, FSA:
From Mexico: (55) 5950.2108 / (800) 026.63.58 /(800) 026.65.51
From a USA cell phone: (01.55) 5230.70.00 Ext. 02108
If your policy starts with the prefix HDI:
From Mexico: (477) 410.47.81 / (800) 019.60.00
You can also report it online:
Report Online
It is best to be safe
Important Information
You must report all claims before leaving Mexico at the following toll-free numbers within Mexico (not toll-free if dialed from a public phone, charge for a local call will apply), available 7/24 from any Mexican phone line:
US Cel.: 011 52 (800) 062 0840
011 52 (800) 800 2880
011 52 55 1253 4744
MEX Cel.: (800) 062 0840
(800) 800 2880
55 1253 4744
Please advice the operator a/o adjuster that this is a Tourist Policy purchased thru the BORDER INSURANCE SERVICES system. To follow up your post-care claim, you may contact a claims executive at the Qualitas Tijuana office (664) 634-2781 ext. 229 or 222, Monday to Friday from 8am to 5pm (PST).
FAILURE TO DO SO MAY RESULT IN REJECTION OF THE CLAIM
1. Remain calm
2. Do not leave the scene of the accident
3. Immediately call the (800) numbers. You will be asked to provide:
a. Policy Number: 0910041419 and also your CERTIFICATE NUMBER, located below the policy number
b. Name of the insured and the driver
c. Vehicle description: make, model, year, type, color, VIN and license plate
d. Place and address where the accident occurred
4. Do not leave the vehicle unattended, as the insurance policy does not cover partial theft of parts
5. If the vehicle is moved from the scene of the accident, you must inform the insurance company the new location
6. When the adjuster arrives, you will be asked for your Insurance Certificate and a valid driver’s license
7. You will be asked to fill out the accident report. Please do so, as failure to do that may result in rejection of the claim